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Hosting Customer Support
Web hosting support is a critical aspect of any hosting plan. So you may ask, what is customer support and what should I be looking for to find the best support as I analyze various web hosts? Web hosts generally offer a variety of customer support options, and these different types of customer support are addressed below.
What is customer support?
Live chat has established itself as a preferred form of online support where the user can instant message support representatives for answers and feedback. Many web hosts offer 24/7 online chat support, while others limit their online chat support to business hours. Many larger web hosts have invested substantial resources and manpower to establish and maintain their online chat support departments, which is a great development for the web hosting industry. Online chat allows a user to receive help quickly without spending time on hold on the phone waiting for a customer support representative.
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