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04/01/2013 - rating: 5 - by: Josef Santiago Scarfo
I was with this hosting provider for 8 years and now I'm switching to another one because of extremely poor customer service. No complaints on the hosting itself, but when the time came to renew all of their customer support systems made it impossible to communicate with anyone; on account of this, I had about 10 websites down for a week. Completely unacceptable, and it's actually so bad that they still don't know they have a problem (and trust me, I tried explaining several times).
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RAID
Short for Redundant Array of Independent Disks, a method of data protection/backup. Data is stored over a number of servers so that information will still be accessible if a piece of hardware/software crashes.

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